How Beautiful Questions and HRO Principles Enhance Patient Safety

Healthcare often seems like a volume game. How many patients can a doctor see? How long can be spent with each one? How many operations can be performed, or how quickly can beds be turned? There are very slim margins — and most decisions are data-driven. But what if there’s more to it?

If we ask the right questions that challenge current norms and combine those answers with what we learn from analytics, we can identify root causes, address practices, and adjust routines — even in small ways. Doing so will allow us to fundamentally change healthcare systems, deliver better patient care, and fully optimize existing resources.