Guest Column | By Jeff Robbins, CEO and Founder, LiveData, Inc.
The terms "System of Record" and "System of Engagement" only entered the lexicon in 2011 (Moore), but they neatly encapsulate the issues around the push for converting to electronic health records (EHRs).
EHRs are systems of record, capable of capturing and storing the mass of information needed to create more efficient and effective healthcare systems, but are not capable of driving the transformation on their own. It is systems of engagement that make that information actionable, transforming it into easy to understand formats that synchronize with workflows, and delivering it to patients and providers wherever they are. With these systems in place, facilities are already showing progress toward the Institute for Healthcare Improvement Triple Aim: improved patient outcomes and increased patient satisfaction, with reduced costs.
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